At Retrofone we advertise very little and are therefore reliant on positive referrals and repeat business. As a result we make every effort to ensure your shopping experience is enjoyable and stress free.

All information relating to your chosen handset is available prior to purchase advising what you will need to do with each mobile phone prior to first use. In addition to practical information (such as charging the battery) we will also provide information relating to functionality, peripherals, network, operability and battery life.

We do not want customers to make ill informed purchases because it’s a hassle for you and a hassle for us. As a result we encourage you to take your time, have a good browse and use the information we have provided before making your choice.

12 Point Checklist
Testing Procedure Undertaken for every Mobile Phone Sold by Retrofone

A stringent (manual) check of every phone is undertaken

1. Condition of handset, Check for any cracks on the phone plastics on:
   Front casing, Back casing, Headset plug, Charger plug & Antenna
   Keypad is in good condition (all numbers are visible and the buttons are not faded).
2. Power-on with charged battery
   Can receive charge on mains charger
3. Check phone for fading screen (by pressing firmly down with both thumbs on the screen itself) If the screen flickers it has a problem called “screen fade” and is failed.
4. All buttons work on the phone.
5. Walk and talk can be used with headset.
6. Battery connector is in good condition.
7. Unlock phone (some faulty phones will not unlock). This is then a failed phone.
8. Signal strength - indicator should register over half (May depend on transmitter strength in the area) Check with 2 sim cards to verify phone is unlocked.
9. Make call
10. Receive call
11. Reset Welcome Note to standard & Reset Factory Settings
12. Erase Phone book & Erase Messages

One Month Guarantee

Please note that the handsets shown may not be the exact handset you purchase. However, we guarantee that your mobile will be the same colour and make and in the same or better condition than the photograph displayed. If for any reasons you are dissatisfied with your purchase then you can take advantage of our 30 day ‘return to base’ warranty.
The IMEI number of all handsets sold is logged allowing us to trace all handsets sold by Retrofone Ltd. The warranty is provided for 30 days from receipt of goods. If we are contacted outside of this period then we will not be able to provide a replacement or refund. Please refer to our full Terms and Conditions for further information.