These terms and conditions help to keep the retrofone website a safe place to trade and set out the full extent of any agreement reached between you and Retrofone in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

Privacy & Security

So what do we hold, and what do we do with it?

Upon registration, you have to enter some information which is stored on the Retrofone database (to which access is restricted internally). This information includes your name and date of birth both of which can be changed via the Edit Account Info page. Edit Account Info can also be used to supply and change other information about your circumstances.

The other piece of your information stored by us is your email address which is used as your login id.

We will not publish your email address anywhere on Retrofone.

What do we use cookies for?

Cookies are small files held on your computer either on a temporary or permanent basis to assist in the navigation, storage of shopping cart information and to improve the experience at an internet site.

How do we protect your credit card details?

On to the subject of secure credit card payment and authorisation. Retrofone use WorldPay plc, one of the longest established companies in eCommerce world wide. Once you enter the subscription part of our site you are actually talking direct to WorldPay. At no time do they tell us any details about your credit card; in addition, because they use a secure server, your credit card information is encrypted before it is transmitted over the internet. Learn more at http://www.worldpay.com/uk/index.html

Tell us what you want

If there are any features that you would like to see available on this site let us know at info@retrofone.com.

Our Address:
Retrofone Ltd
3 Long Yard
Holborn
London
WC1N 3LS

retrofone.com

General

1. The owner of this web site is Retrofone Ltd whose address is 3 Long Yard, Holborn London, WC1N 3LS
2. Your contract for purchases made through this web site is with Retrofone and you agree that e-mail can be used as a long-distance means of communication.
3. No contract for the sale of any product will subsist between you and Retrofone unless and until Retrofone accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Retrofone sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Retrofone of your offer to buy goods from Retrofone or a 3rd party supplier that is engaged on your behalf by Retrofone
4. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
5. Retrofone will not pass on your personal or credit or debit card details to any third party.
6. You undertake that all details you provide to Retrofone for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
7. If there are any changes to the details supplied by you it is your responsibility to inform Retrofone as soon as possible.
8. Your statutory rights are not affected (in particular see below as to your rights to withdraw from the contract) but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.
9. You may cancel your order at any time prior to your order being processed by clicking on the ‘cancel’ link next to the product ordered on your account page on the website. We can also accept cancellations by email to info@retrofone.com, by post or by telephoning 0207 404 6466 during normal office hours.

1. This Liability section applies only to the extent permitted by law. For the avoidance of doubt, Retrofone do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Retrofone’s negligence or wilful default, or that of Retrofone’s employees, agents or subcontractors or (b) fraudulent misrepresentation.
2. Retrofone does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
3. Retrofone will do its best to correct errors and omissions as quickly as practicable after being notified of them.
4. TO THE FULLEST EXTENT PERMITTED BY LAW, Retrofone IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Retrofone DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
5. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Retrofone shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Retrofone of the problem in writing at the address stated in the confirmation e-mail within 30 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
6. Retrofone do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Retrofone website or for any products or services purchased from the Retrofone.
7. Retrofone will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
8. All working mobile phones are covered by a 1 month warranty. If your product develops a fault while under warranty, please contact Retrofone and we will advise you where to send it for repair or replacement. It is a "return to base" warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.

1. Credit and Debit cards are debited before items are shipped by Retrofone. All prices include sales taxes (where applicable) unless otherwise stated, and a charge is made for shipping.
2. Retrofone aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.

1. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confimation. Please note that your goods may be sent to you in installments.
2. Title to any product ordered will pass to you once Retrofone has received payment in full for that product.
3. If your delivery address is outside of the UK you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Retrofone advises each customer to contact their local customs office for further information.
4. From time to time Retrofone may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.
5. Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
6. For Christmas Deliveries we recommend that you order by the 13th December. We will endeavour to dispatch all "In stock" orders within 24 hours, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

1. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Retrofone tracks the electronic "fingerprints" of every order placed on Retrofone to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
2. Retrofone may amend these terms and conditions from time to time, and place the new version on the website. When Retrofone do so, Retrofone will mention the fact on our home page (retrofone.com) . All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.
3. These terms and conditions shall apply when Retrofone accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Retrofone and you relating to your purchase. Retrofone advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Retrofone.
4. You are advised to read (and are responsible for reading) all information on this website fully.
5. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.
6. These terms and conditions are subject to the laws and exclusive jurisdiction of the United Kingdom.